Product Inquiries

For questions or concerns regarding products, please contact us here.

We handle inquiries and requests regarding product delivery and pickups.

  • I want to know about delivery / redelivery.

  • I want to know about pickup.

  • I want to know about invoices.

  • About My SEINO

  • ※ Use half-width numbers
  • ※ For inquiries about shipped (or received) items, please enter your “Inquiry Number.”
  • ※ Up to 400 characters
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  • ※ We review inquiries from 9:00 AM to 5:00 PM. Depending on the content of your inquiry, a terminal may contact you by phone, or responses may take some time if we receive a large number of inquiries. Thank you for your understanding.

  • ※ If your matter is urgent, please contact your nearest terminal directly.

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Privacy Policy
  1. When collecting personal information, we will clearly specify the purpose of use, obtain your consent, and collect only the information necessary for that purpose. Collected personal information will only be used for the execution of our business and will not be used for other purposes.
  2. Personal information will be managed safely and appropriately. Without prior consent from the customer, we will not provide personal information to third parties outside our contracted business partners, affiliated group companies, or any scope deemed necessary for business operations.
  3. Personal information entrusted to us under a contract will be used only within the scope of that contract. If processing is outsourced, it will be limited to contractors with whom we have a direct contract, and we will properly supervise such contractors.
  4. Requests for inquiries, confirmation, or correction of personal information from customers will be accepted by our personal information contact point and handled promptly within a reasonable scope.
  5. We take thorough measures to prevent unauthorized access, loss, destruction, alteration, or leakage of personal information, and promptly implement safety measures in the event of any incidents.
  6. We comply with laws, regulations, and internal rules related to personal information protection and provide ongoing education and awareness training for our employees.
  7. We have established a management system for personal information protection and, in compliance with applicable laws, strive for continuous improvement through a PDCA cycle to adapt to changes in the business environment.