FAQ

You can use the web services provided by Seino Transportation.
First, please proceed from "Create a New Login ID" and apply for the web service you wish to use.
If you already have a login ID, please log in to access the web services.

Compatibility with operating systems and browsers follows our website “ Site Policy (opens in a new window)” .Note that supported OS and browsers may vary depending on the specific web service.

Please follow the steps below to process your parcels.

1. Please click “ Forgot Login ID, Password, or Serial No. (opens in a new window)”.
   (It is located at the center-right of the My SEINO screen).

2. Enter your Login ID, Registered Email Address (required), and Secret Question and Answer (required).
   (If you have not registered a Secret Question and Answer, or have forgotten it, see the instructions below.)

3. Please click “Forgot Login ID, Password, or Serial No."
   (located at the center-right of the My SEINO screen).

4. If you have not registered a Secret Question and Answer, or have forgotten it:
   Please fill in your customer information and contact the Kangaroo Magic Support Center by email.
   (Please note that it may take some time to receive your login information.)

5. After obtaining your login information, please verify and update your details on the “Customer Information Update” screen.
   (*This screen is located at the center-right of the “Logged In” My SEINO screen.)

A Serial No. is a one-time password used to identify the PC you use for My SEINO.
(*It is provided along with your password when you first create a Login ID.)
When you enter the Serial No. during your first login, it will be recorded on your PC.
The Serial No. only needs to be entered once.
Even if your Login ID or Password is leaked, your information is protected as long as the Serial No. is not exposed.
The Serial No. record may be erased by Windows updates, clearing cookies, or logging in with another Login ID.

If you check this option, your Login ID will be automatically displayed next time.
For security reasons, your password will not be displayed automatically. *Please enter it when you log in. We recommend using a password that you can manage securely.

Please follow the steps below to process your parcels.

1. Please log in via the My SEINO screen.

2. Please click “Update Customer Information” on the right-hand side (center) of the My SEINO “Logged In” screen.

3. Please enter your current password.

4. Enter your new password (and re-enter the same password to confirm).

5. After clicking the “Confirm” button at the bottom, click the “Change” button.
   Your password is an important personal information. (We recommend changing it periodically.)

Please follow the steps below to process your parcels.

1. Please log in via the My SEINO screen.

2. Please click “Update Customer Information” on the right-hand side (center) of the My SEINO “Logged In” screen.

3. Please enter your current password.

4. Please check the Email Address field and enter the correct or new email address.

5. After clicking the “Confirm” button at the bottom, click the “Change” button.

Please follow the steps below to process your parcels.

1. Please log in via the My SEINO screen.

2. Please click “Update Customer Information” on the right-hand side (center) of the My SEINO “Logged In” screen.

3. Please enter your current password.

4. In the “Secret Question and Answer” field, select a question and enter your answer.

5. After clicking the “Confirm” button at the bottom, click the “Change” button.

"Customers who have been using My Seino prior to this feature may not have registered a Secret Question and Answer. Please check your customer information and set it up."

Customer information includes items that can be changed by the customer and items that cannot be changed by the customer.

1. Can be changed: Password / Department Name / Contact Person Name / Email Address

2. Cannot be changed: Customer Name / POSTAL Code / Address / Phone Number

*If you need to change, please contact the Kangaroo Magic Support Center by email.

Please follow the steps below to apply.

1. Please log in via the My SEINO screen.

2. From the menu, click “Apply for Kangaroo Magic II”.

3. Follow the on-screen instructions.
   After your application is completed, the menu will change to ‘Kangaroo Magic II_In process’.

Later, a sales representative from the nearest Seino Transportation office will contact you.
(Please note that it may take some time before you can use the service.)

Please follow the steps below to apply.

1. Please log in via the My SEINO screen.

2. From the menu, click “Apply for Web Pickup Request”.
   Follow the on-screen instructions.

3. After completing your application, the menu will change to “Web Pickup Request – Available for Use”.

Once the nearest branch is confirmed, you can use the service immediately.
Please note that the service may not be available in some areas.

Please follow the steps below to apply.

1. Please log in via the My SEINO screen.

2. From the menu, click “Apply for Web Bulk Delivery Status Check”. Follow the on-screen instructions.

3. After completing your application, the menu will change to “Web Bulk Delivery Status Check – Application Received”.

Our nearest branch will contact you later.
(It may take some time before you can start using the service.)

Please follow the steps below to apply.

1. Please log in via the My SEINO screen.

2. From the menu, click “Apply for Web Delivery Status and Freight Information Check”. Follow the on-screen instructions.

3. After completing your application, the menu will change to “Web Delivery Status and Freight Information Check – Application Received”.

Our nearest branch will contact you later.
(It may take some time before you can start using the service.)

Please follow the steps below to apply.

1. Please log in via the My SEINO screen.

2. From the menu, click “Apply for Delivery Time Email Service”.
   Follow the on-screen instructions.

3. After completing your application, the menu will change to “Delivery Time Email Service – Available for Use”.

To use this service, please use a Seino Transportation waybill you received within the past month ready.
(For details, please refer to the Help section within the service.)

Please follow the steps below to apply.

1. Please log in via the My SEINO screen.

2. From the menu, click “Apply for Web Cash-on-Delivery Payment Statement Issuance”.
   Follow the on-screen instructions.

3. After completing your application, the menu will change to “Web Cash-on-Delivery Payment Statement Issuance – Available for Use”.

*To apply, please prepare a Seino Transportation Cash-on-Delivery Payment Request Form if you have a contract with us.
Customers without a contract cannot use this service.
Please complete a contract first, then apply. (For details, contact the nearest branch.)
Please refer to the Help section within the service for details on how to use it.

Please follow the steps below to apply.

1. Please log in via the My SEINO screen.

2. From the menu, click “Apply for Web Invoice Issuance”. Follow the on-screen instructions.

3. After completing your application, the menu will change to “Web Invoice Issuance – Available for Use”.

*To apply, please have a Seino Transportation invoice you received within the past six months ready.
*If you have not received any invoices, select “Not Applicable” for the issuing company name.
*In this case, please print the application form and submit it to your nearest Seino Transportation branch. (Please note that it may take some to be able to use the service.)
*Please refer to the Help section within the service for details on how to use it.

Please follow the steps below to apply.

1. Please log in via the My SEINO screen.

2. Please click “Confidential Document Collection Box – Apply Here” from the menu.
   (After that, please follow the on-screen instructions.)

3. After your application is completed, the menu will change to ‘Confidential Document Treating Box – Available for Use.’

*When applying, please enter “0” for the “Number of Initial Dedicated Cardboard Boxes Required.

Please fill in your customer information and contact the Kangaroo Magic Support Center by email.
After checking your information, your nearest terminal representative will contact you.

You can unify your Login ID by following these steps:

1. "Decide on the Login ID to be used as the standard. (Priority order is as follows)"

   • Priority 1: Kangaroo Magic II (data migration is not possible)

   • Priority 2: Web Bulk Delivery Status Check / Web Delivery Status and Freight Information Check

   • Priority 3: Delivery Time Email Service / Web Pickup Request / Confidential Document Collection Box

   • Priority 4: Web Invoice Issuance / Web Cash-on-Delivery Payment Statement Issuance (data migration possible)

2. Log in to My SEINO using the chosen standard Login ID.

3. Apply for the web services you wish to unify under this Login ID.

4. Example 1: Unifying “Kangaroo Magic II” with “Web Invoice Issuance” and “Web Cash-on-Delivery Payment Statement Issuance”

   • Log in to My SEINO using the Login ID for Kangaroo Magic II.

   • From the menu, click Web Invoice (Apply for Service).

   • Review the terms of service, click Agree, and proceed.

   • Select “Migrate invoice data from a different Login ID to the currently logged-in Login ID”, then proceed.

   • Enter the source Login ID (the Login ID for Web Invoice Issuance) and password, then follow the on-screen instructions.

   • Please handle the issuance of web COD transfer statements in the same way as b–e above. *You will no longer be able to view invoice data / COD statements with the original login ID used before migration. *Also, the new login ID after migration will be available from the following morning after your application.

5. Example 2: Unifying “Web Bulk Delivery Status Check” with “Web Pickup Request”

   • Log in to My SEINO using the Login ID for Web Bulk Delivery Status Check.

   • From the menu, apply for a new Web Pickup Request.

   • If you already have a Web Pickup Request Login ID, please cancel it once Step b (data migration/unification) is completed.

   • To cancel, log in to My SEINO using the Web Pickup Request Login ID.

   • Click “Update Customer Information” (located at the center-right of the screen).

   • At the bottom of the page, click “Cancel Here” and follow the instructions.

Fill in your customer information and contact the Kangaroo Magic Support Center by email. After reviewing your information, the Support Center will contact you.

If your nearest Seino Transportation terminal representative contacts you, please inform them of the situation.

Follow these steps to cancel:

1. Please log in via the My SEINO screen.

2. Please click “Update Customer Information” on the right-hand side (center) of the My SEINO “Logged In” screen.

3. Click “Cancel Here” at the bottom of the screen and follow the on-screen instructions.

4. After reviewing, click the “Cancel” button at the bottom of the screen.

*If you are currently using any web services, you may need to cancel them first.
*Once you cancel My SEINO, all associated web services will no longer be available. If you cancel by mistake, recovery is not possible.

For system reasons, each web service opens in a separate window, so the Back button is not available. Using the browser’s Back button may cause My Seino to malfunction, and its operation cannot be guaranteed.

Kangaroo Bicycle Event Delivery Service / Transport Service products are web-order only. Orders cannot be placed by phone or fax.

No membership registration is required, and anyone can use the service immediately. However, by registering for “My SEINO,” our membership-based web service, you can use the Bicycle Event Delivery Service / Transport Service more easily.

Please log in to “My Seino” using the link provided here （新しいウィンドウで開きます） .

Kangaroo Bicycle Event Delivery / Transportation Service requires prior registration. When you click on “Kangaroo Bicycle Event Delivery / Transportation Service” in the “My Seino” menu, you will be directed to the service application page. The application is required only for the first time.

Each bicycle parcels (including the bicycle transport box, if applicable) is treated as one order.
You may place multiple orders with exactly the same details.
Payment can be completed together in a single transaction.If placing multiple orders, please be sure to carefully review your order details in the “Estimated Total Amount (incl. tax)” section before completing your purchase.

When placing an order for bicycle transportation, please select “Round Trip” from the “Round Trip / One Way” options.
After entering the pickup location and destination for the outbound shipment, the return shipment order will automatically be created with the pickup and delivery addresses reversed.
In this case, the return shipping fee will be discounted by JPY 500.

*The round-trip discount applies only when: The outbound shipping location and the return delivery address are the same, and the outbound delivery address and the return shipping location are the same.

For the Destination Delivery Date, please enter your preferred delivery date to the destination (i.e., the date by which you would like the bicycle delivered).Please note: We cannot accept requests for specific delivery times.
Therefore, please select a date on or before the day prior to when you plan to use your bicycle — not the actual day of use.
*The Destination Pickup Date is required when placing a round-trip order.
For the return parcels, please enter your preferred pickup date at the destination.
Please select a date on or after using the bicycle at the destination.

To cancel your order, please use the order confirmation email sent to you after completing your purchase.
A dedicated cancellation URL is provided at the bottom of the email.
Please access that link to process your cancellation. (My SEINO members must cancel their orders through their member page.)
Once the cancellation is processed, your order will be voided and a full refund will be issued (credit card payment will be canceled).
Cancellations have deadline.
The cancellation deadline is 3:00 PM on the day before the earliest scheduled pickup date among the parcels included in your order.
If you must cancel after the deadline, please contact our Bicycle Event Delivery Service Desk by phone or email. As stated in our Terms of Use, refunds cannot be issued in such cases.
Please note: Partial refunds are not available. If you change the number of items (e.g., number of baggage pieces) or cancel only the return parcels of a round-trip order after the cancellation deadline, no refund will be provided.
If your cancellation is processed in a different month from the month in which the order was placed (i.e., the order month and cancellation month differ), your credit card may be charged once due to the billing cycle closing date, and the refund will subsequently be processed through your credit card company.

Please cancel your current order and place a new one.
Orders cannot be changed after the cancellation deadline.

Please refer to the Pricing page for detailed information regarding service fees .

• When you place a round-trip order (select “Round-Trip Shipping” on the order screen), and JPY 500 discount will be applied to the return bicycle shipping fee.

• When you order, if you select Branch Drop-Off, JPY300 will be discounted to the shipping fee. In this case, you must bring out your bicycle by yourself to the branch office specified on the order screen.

• If you select Branch Pick-Up at the time of ordering, ¥300 discount will be applied to the shipping fee. In this case, you must personally collect your bicycle from our branch office specified on the order screen.

• The round-trip discount, branch drop-off discount, and branch pick-up discount can be combined.
  
  Example: If you select both drop-off and pick-up for a single parcels, a total discount of JPY 600 will be applied.

A coupon code is issued by companies or organizations affiliated with Seino Transportation. By entering a valid coupon code at the time of ordering, a discount will be applied. The discount amount varies depending on the specific coupon code.

We accept the five major international credit card brands: VISA, MasterCard, JCB, American Express, Diners Club International

Payment is accepted only by credit card.

The charge will appear as: “SEINO TRANSPORTATION CO.,LTD.”
Please note that some credit card companies have character limits for merchant names. As a result, part of the name may be abbreviated or partially displayed.

For credit card payments, the statement issued by your credit card company serves as your official receipt. We do not issue separate receipts to the order holder for credit card transactions.

If you experience issues completing the credit card payment process on your smartphone, please try the following: Ensure that your browser is updated to the latest version. Clear your browser cache and cookies, then try again. Try using a different browser.

• After packing your bicycle, the total dimensions (length + width + height) must be less than 280cm, and the total weight must be 30kg or less, including the transport box.

• Please use a bicycle-specific transport case made of durable materials capable of withstanding external impact, such as: Cardboard, Plastic, Hard-shell cases, Cases with sufficient internal cushioning material

*We cannot accept parcels that are not self-supporting, partially packed, or where any part of the bicycle is exposed. Simple packaging made by combining multiple cardboard boxes is not acceptable.
*We do not provide compensation for damage to handles, casters (wheels), or similar parts of the transport box or case that occurs during transportation.

Customers are responsible for packing their bicycle into the transport box and unpacking it upon delivery. We do not provide packing or unpacking services.

Yes, it is possible.
When placing your order, please enter the name and address of your accommodation facility as either the delivery address or the pickup address. If the delivery address is an accommodation facility, please contact the facility in advance to inform them that your bicycle will be delivered and obtain their consent.
If your bicycle will be shipped from the accommodation facility and you will not be present at the time of parcels, please arrange for the facility to act as a proxy shipper on your behalf. To prevent your parcels from being mixed up with other guests’ luggage, please ensure that the proxy is clearly informed.
Additionally, please attach a label with your name and other identifying information to your bicycle transport case.
For round-trip parcels, please do not remove the original waybill from the outbound parcels. Leave it attached to the case.

No. This service is available within Japan only.
We do not provide pickup services outside Japan or international delivery.

*The same service conditions apply to deliveries related to bicycle transport boxes and parts sales.
*Delivery to Okinawa Prefecture is not available.
*We do not provide pickup or delivery services to airports (including airport counter drop-offs).

Yes, pickup and delivery are available on Sundays and public holidays only within designated service areas. Service availability may vary depending on the location.
Please confirm in advance whether your pickup and delivery addresses fall within the eligible Sunday/Public Holiday service areas.

We do not accept requests for specific pickup or delivery times.
Service will be provided within the following time windows: Weekdays (Monday–Saturday): 10:00 AM – 7:00 PM Sundays and Public Holidays: 10:00 AM – 3:00 PM

“Deliver by [date]” means that your parcels will be delivered on or before the specified date.
Once the parcels arrives at the terminal, it will be delivered at any time between arrival and the specified deadline date.
(We do not offer delivery by specific date and time.)

Your inquiry number is included in the order confirmation email sent after your order is completed. You can use this number to check the delivery status through our parcels tracking page.

When placing your order, please select “Request Delivery Completion Email” and enter your preferred email address. You will receive an email notification once the delivery has been completed.

Yes.
When placing your bicycle transportation order, select “Drop Off at Terminal”, then click the “Search for Nearest Terminal by Address” button to choose your preferred Terminal.
You must personally bring your bicycle to our Terminal selected at the time of ordering. In this case, a JPY 300 discount will be applied to the service fee.
*If you order bicycle transportation with Terminal drop-off together with a bicycle transport box rental or purchase, the transport box will automatically be held at the selected Terminal (Terminal hold service).

When placing your bicycle transportation order, select “Pick Up at Terminal”, then click the “Find a Terminal” button to choose the nearest terminal.
You must personally collect your bicycle from the Seino Transportation terminal selected at the time of ordering.
In this case, a JPY 300 discount will be applied to the service fee.

The Delivery Optional Service is a paid add-on service that can be selected at the time of delivery.
It is primarily intended for outbound parcels (from your home to an event venue).
One of the available Delivery Optional Services is the “Direct Delivery to Event Venue Service.”
Normally, bicycles cannot be shipped directly to event venues.
However, if Seino Transportation obtains permission from the event organizer, we can arrange direct delivery of your bicycle to the event venue.
Customers will receive their bicycle at the designated Seino Transportation handover booth at the event venue.
Events eligible for the “Direct Delivery to Event Venue Service” will be displayed in the Delivery Optional Service list on the order screen.
If available for your selected event, please choose this option when placing your order.

The Pickup Optional Service is a paid add-on service that can be selected at the time of pickup.
It is primarily intended for return parcels (from the event venue back to your home).
After the event, you may ship your bicycle from the designated service booth at the event venue.
Events eligible for this service will be displayed in the “Pickup Optional Service” list on the order screen.
If available for your selected event, please select this option when placing your order.
Currently, this option is available only for the Kangaroo Bicycle Event Delivery Service.

City bicycles (commonly known as “mamachari”), electric bicycles (e-bikes), and certain competition bicycles are not eligible for this service.
For other bicycle types, parcels is accepted provided that, once packed, the total dimensions (length + width + height) are less than 280cm and the total weight is 30kg or less, including the transport box.

You can purchase three types of bicycle transport boxes.

• Simple Rinko Box (opens in a new window)
• Original Rinko Box (opens in a new window)
• Bike Sand (opens in a new window)

Yes, we offer a bicycle transport box rental service.
Rental Fee: ¥3,400(The fee includes shipping charges and applicable taxes.)

*Please note: After using, the rental bicycle transport box will be collected either on the same day your bicycle is delivered or on any day thereafter.
Please note: As the number of rental bicycle transport boxes is limited, the rental service may be temporarily suspended during periods of high demand. Any temporary suspension of the service will be announced on the top page of this website.
If the service has been suspended, orders placed during that period may be canceled.

Please refer to our “ Terms of Use (opens in a new window) ” page for detailed information.

We offer a comprehensive domestic logistics network across Japan, providing reliable and efficient transportation services tailored to customer needs. Our strengths include: A nationwide delivery network Extensive experience in freight and logistics services Safe and secure transportation Customer-oriented service solutions.

Our mission is: “To consistently provide the highest level of service that delights our customers through logistics, and to contribute to society and the nation.” To continuously deliver the highest quality service, we believe that open and active communication among employees is essential. In addition, as our operations are conducted using a team-based structure, teamwork is one of our greatest strengths.

Single dormitories are attached to branch offices located throughout the country. The monthly rent ranges from 7,000 to 19,000 yen for single dormitories, and 5,500 to 66,300 yen for family dormitories. However, as availability may be limited, please consult with us at the time of joining the company.

Yes, there are work shifts on Sunday and public holidays. However, if you work on Sunday or public holidays, you can have a substitute day off. Therefore, total number of holidays will not be reduced.

Going forward, we will focus on expanding our 3PL business and promote it with the vision of establishing the “Seino Transportation – The Logistics Company” brand.

For one year, employees undergo on field training as a delivery driver and during this training, employees need to think proactively and develop their own approaches of solving operational challenges encountered on field.
The primary objective of this program is to experience the work of pickup and delivery drivers who represent the face of the company and understanding the entire operational workflow to build confidence for future responsibilities.

During the first year after joining the company, employees will undergo on-site training (as described above).
From the second year onward, job assignments are determined based on the nature of the work, the employee’s preferred work location, individual aptitude, and company policies.
After that, employees build their careers through strategic job rotations, with the opportunity to advance into managerial and executive positions.

If it is necessary as part of career development, employees may be seconded to a group company.
Secondment to a group company may also occur as part of initiatives to improve operational efficiency, such as working-share arrangements and enhanced collaboration within the group.

Our company has joint ventures with local partners in India, Indonesia, Thailand, Vietnam, and Malaysia, and provides international transportation services by leveraging our global network.

[Head Office]
The Head Office is responsible for supporting branch offices, as well as planning, developing, and managing corporate policies. It serves as the core of the company, where key strategies and important policies for the entire organization are formulated and executed.

[Terminal]
At branch offices, you will support and manage operations from pickup to delivery, ensuring a seamless logistics process for our customers. Employees are expected to maintain a strong sense of ownership and continuously work toward operational improvements.
You will also gain experience in essential branch management functions, including sales activities, labor management, and cash handling. Through these responsibilities, you will develop the ability to oversee and manage overall branch operations comprehensively.

As part of our strategic job rotation program designed to develop future managers and executives, career advancement may involve relocation. Transfers may occur as employees build their careers through various assignments.

We will give priority to your preferred work location.
However, please note that recruitment may not be available at your desired terminal. In such cases, we may introduce you to a nearby terminal instead. Please check your preferred location using the Terminal Search.
If the branch name includes “XX Seino Transportation,” it indicates a group company, and each respective group company handles its own recruitment process.

During the initial a few months of the training period, you will receive one-on-one instruction from a senior employee. Afterward, your aptitude will be assessed through an evaluation before you begin driving independently.
As we operate on public roads, we do not compromise on safety under any circumstances. You will begin solo driving only after thoroughly acquiring the fundamentals required of a professional driver, so you can feel confident and assured.

We have a job transfer system that allows employees to switch between delivery driver positions and large vehicle driver positions, or vice versa. This system is designed with the philosophy that, after joining the company, each employee can choose the role that best suits them and perform at their highest potential.

For the pickup and delivery driver position, a standard (non-automatic) driver’s license is required. (Automatic-only licenses are not accepted. Licenses issued under the revised Road Traffic Act of March 2017 are acceptable.) For the large vehicle driver position, a large vehicle driver’s license is required.
Both positions also require a forklift license. If you do not currently have one, you will be required to obtain it after joining the company as needed.

"In our driver positions, we operate under a group-based system, where team members collaborate closely to work efficiently and effectively. If any issues arise, they are addressed smoothly through communication within the group, led by the group leader and sub-leader. In addition, we maintain a cooperative structure across the entire branch office, allowing everyone to support one another and work together as a team."